Location:

Sterling Heights

Department:

IT

Job Type:

Help Desk Technician

Description:

As a Help Desk Technician, you will provide Tier 1 support to our employees via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.

You are the ideal candidate if you have an Associate's Degree in Information Technology and at minimum of 2 years of experience working in a help desk environment. Proficiency with multiple modern computing platforms is a must along with the ability to troubleshoot all related business infrastructure and information technology systems. You need to be a highly detail oriented and analytical individual to accurately capture interactions and close out submitted trouble tickets in a timely manner.

Responsibilities:

• Manage Help Desk tickets in a timely manner
• Respond to reported issues via phone, email, and computer chat
• Provide information technology assistance
• Document employee interactions and steps taken
• Run diagnostics to resolve reported issues
• Install, make changes, and repair computer hardware and software
• Follow-up with employees to ensure issues are resolved
• Escalate issues to the next Tier with next level of difficulty

Benefits:

We offer a great benefits package: medical, dental, vision, life, short and long term disability, accident and critical illness.We also have a 401K program with a great match!

Apply Now