For more than half a century, Detroit Radiant Products Company has been setting the standard for high quality, cost effective, energy efficient infrared heaters. Re-Verber-Ray® brand products are recognized as a solution for most commercial, industrial and specialty applications.
Our Warren, Michigan headquarters encompasses 105,000 ft² of manufacturing space which includes a dedicated press room, five production lines, a certified testing laboratory [link to testing lab info], and a classroom. Our Customer Service, Engineering, Sales, and Accounting Departments are housed in an additional 20,000 square foot area at the same location. Affiliate companies located in Paris, Ontario and Warren, MI further occupy 65,000 sq. ft. of manufacturing floor space.
Detroit Radiant Products is supported by a global network of associate companies which collectively provide an unparalleled production platform. Since 1955, we have introduced nearly 40 different series of infrared heaters (25 in current production) – with a continued development and production of innovative energy efficient heating appliances. Our unparalleled production capability for our industry, coupled with an aggressive in-house stocking program has insured our customers of consistent quality equipment delivered in a timely fashion. Detroit Radiant Products Company has a trusted and talented network of employees and representatives. Factory trained Re-Verber-Ray® representatives work with engineers, contractors and installers to develop efficient design plans for each application, ensuring the customer that the right products are selected to meet maximum efficiency.
CUSTOMER SERVICE CAPABILITY
Detroit Radiant Products has trained all employees that come in contact with our customers in the art of Customer Service. We are committed to providing our customers with courteous and efficient service in all aspects. We have initiated several services to help in that endeavor. Some of those are:
- ‘800’ line for Customer Service questions or concerns.
- After hours Voice Mail capability.
- Capable website including – Autocad and Revit product library; parts locator.
- All Sales and Engineering Staff are versed in technical and application areas.
Our attention to detail and customer satisfaction has helped to make us a recognized leader of energy-efficient infrared heating products.
ON-SITE TESTING LABORATORY
Detroit Radiant Products Company established the first certified off-site testing laboratory of manufacturers of gas infrared heating equipment. This on-site ISO/IEC 17025 certified testing laboratory enables continuous research and development of the latest technological advancements as well as in-house CSA product certification and review. Newly developed product lines receive their design certifications in this laboratory. Each approval takes only a few short weeks to complete as compared to months such a process can take at outside testing laboratories. This commitment to research and development enables Detroit Radiant Products to stay at the forefront of infrared and other modern day energy technologies.
There are other benefits to this laboratory at Detroit Radiant. On numerous occasions we have been able to test the effects on certain materials that are exposed to infrared energy, recreated field conditions that have posed problems, tested alternative venting and combustion air configurations, and dissect competitor’s products. This ‘problem solving’ aspect of our research has been beneficial to our customers and enlightens us to improvements we have made to our equipment.
DEDICATION TO EDUCATION
Detroit Radiant Products Company is committed to continuous educational efforts. Annual training seminars may focus on the ABC’s of infrared, the development of our distribution network, safety and/or specialized classes designed for professional installers, licensed state inspectors, contractors, representatives, distributors, and/or engineers. In addition to our in-house education program, the staff of Detroit Radiant Products conducted numerous other seminars in the field this past year. These presentations were given to engineers, large end user customers, distributors, and application specific groups. Detroit Radiant also offers one of the most complete Engineering Design and Application Guides for infrared heating available – outlining practical design criteria. This guide was created to assist engineers, distributors and contractors in applying the wide range of available products.
