"More times than we would like, a company receives an e-mail describing a less than positive experience. That was not my case, as I walked away saying "WOW, there is a company that knows how to do business." When someone of little importance like myself is treated the way I was, it makes one wonder what you would do for your larger customers.
Allow me to explain. I recently retired from the Midland County Maintenance Department. My wife and I bought a home that needed a lot of work, including a new boiler. Being familiar with boilers, I started researching the best boiler for my needs. I wanted to heat my home and domestic hot water. My research brought me to the conclusion that the Lochivar Knight wall hung unit with the Squire Indirect Tank was best for my needs.
After going to Lochinvar's web site, I found Macomb Group was the dealer for my area. Not being familiar with your company, I was concerned. I called and was greeted by a very nice receptionist. After explaining the nature of my call, she referred me to Dan. Dan was very attentive, knowledgeable, and personable. He went way beyond what I expected or experienced from your competitors. Dan ordered the boiler and tank, and it came in a timely fashion. He even invited me to attend a Tech. info meeting Lochivar was hosting at your Midland location to familiarize companies that the Macomb Group supplies about the new Knight boiler. The meeting was informative and the Lochivar Rep. knew his product and communicated it well, a skill set not often found in a factory technician. Later, Dan asked if I would be interested in Macomb Group providing the materials needed to complete installation, which made sense, and I agreed.
This is where another remarkable Macomb Group employee, Dudley, became involved. He took my drawing, figured what I would need to complete the job, and arranged for pickup a few days later. His compilation of what I needed was complete, had no back orders and refreshingly, no reason for excuses. If I would have asked for service of this nature from your competition, I would have been laughed at.
When I had to make a few field changes, your counter people were great when I needed to pick up a few fittings.
To sum up my experience, it was great. Macomb Group's prices were competitive and inventory was sufficient, but it is your staff and their commitment to your customers' needs that separate you from your competition. Macomb is fortunate to have such a Group. Ah, maybe that's how you came up with the second part of your name, GROUP.
Please thank your GROUP for me."