Start the registration process by clicking here.
If you are a current Macomb Group customer, you'll need to enter your company information and Customer ID* (see next question). Once reviewed, your account will be set up and you'll receive confirmation by email.
You can also register if you are a contractor or home owner/retail customer interested in opening account with The Macomb Group.
After filling out our credit application, it will be reviewed by our Accounting team. Once reviewed, your account will be set up and you'll receive an email confirmation.
There are a few ways to find your Macomb Group Customer ID:
No, it is not necessary to register to view products or to make a purchase.
There are numerous benefits to registering and setting up an account with us.
Click, login on the top right hand side of the screen, and enter your username and password, then click "login".
You can reset your password by clicking this link , or you can click on the "LOGIN" button in the top right hand corner, and click on "Forgot Password?"
Throughout the site, you can save your products to a list that you control called MY FAVORITES. You can use My Favorites to provide quick access to products you use on a regular basis.
On every product detail page you can select MY FAVORITES, underneath the Add to Cart button, to save a product to a list. You can create multiple lists to help you categorize your favorite items to help you place your order quickly. You can view all of the lists you create under the MY ACCOUNT menu at the top of the page.
Please note: You have to be logged in to save favorites and the My Account menu.
SAVED CARTS works similarly to My Favorites, but allows you to take an entire cart and save it for future use.
To use the Saved Cart, simply add products to your cart as usual. When you are finished, click the cart icon at the top right. Click "Checkout" and then, rather than continuing through to purchase, select "Save Cart". There you can enter a unique name for this cart, so that you can create and save multiple carts. Whenever you are ready to complete the purchase, go to "My Account" at the top of the page, and select "My Saved Cart". There you can edit and update the cart, as well as share it with another person, once you are ready you can continue and complete the ordering process.
Simply use the search field at the top right. You can search by typing in the item number or keyword and then hitting "enter" or clicking the "search" button.
You can also find products by using the categories listed at the top of the site. Click on the category you are interested in, to explore the products available and find the ones you are looking for.
Our customer service team is available to assist you with any issues you are having with our site. They can be reached at 888-756-4110, or email firstname.lastname@example.org with a description of what you are looking for.
To order a special item or product, requests should be called in to our sales staff at 888-756-4110 or e-mailed to email@example.com
There are a couple of ways to request a quote. Contact your local branch and talk to someone from our inside sales staff, our locations can be found here. Or send an email to firstname.lastname@example.org with a list of the material you are looking for.
After placing your order online, an email confirmation will be emailed to you. Your eCommerce order is then looked at by one of our inside sales staff and checked for accuracy. If anything looks out of the ordinary, a sales representative may contact you to ensure you receive the material you are looking for. Once approved you will receive an email with your order acknowledgement.
Every order is processed as soon as possible, leaving a short window of time to make changes.
Please contact customer service at 888-756-4100 as soon as possible with any changes.
If you selected UPS as your shipping method, after your order ships you will receive an email with the tracking information.
Currently, we do not offer shipping to international locations on Macombgroup.com, this includes Alaska, Hawaii, or any other territories under the control of the United States. If you require International shipping please call and place your order with one of our sales specialists at 586-274-4100.
The Macomb Group accepts the following credit cards: American Express, Discover, MasterCard, and Visa.
The macombgroup.com website utilizes the Vantiv Integrated Payment gateway for all credit card transactions.
The Vantiv gateway is reviewed annually by a PCI qualified security assessor and validated as PCI Data Security Standard (DSS) compliant. This is independently verifiable on the Visa registry of compliant service providers.
Your credit card information is transmitted directly from your fingers to Vantiv and is never stored on macombgroup.com servers.
You can place an order using any of the following methods:
Make a free call: 1-888-756-4110
Send us a fax: 1-586-274-4125
Send us an email: email@example.com
Visit one of our branch locations and place your order in person.
To find a Macomb Group branch, click the Locations box in the top right corner or in the footer of the site to see a list of all of our locations. Contact our local office in your area. Click here for a list.
Yes we do! You can chat in real time with one of our dedicated eCommerce customer service representatives. Click the "Chat Now" box in the bottom right corner of the page to be connected to a live eCommerce representative. Chat is available Monday through Friday from 8:00am-5:00pm EST.
Dedicated eCommerce Customer Support representatives are available Monday through Friday 7am-5pm ET. General Customer Support is available Monday through Friday 7am-5pm ET and Saturday 8am-12pm ET. You can reach both by calling 888-756-4100.
To make a bill-to tax exempt either email a copy of your tax-exempt certificate to firstname.lastname@example.org or fax it to 586-268-5205.
Contact the salesman who handled your order or call 586-274-4100.
We can fax or email you a copy. Email email@example.com or call our Accounting Department at 586-268-0720.
For all returns, please call our Corporate Office at 586-274-4100 or the local branch where the order was placed. They will provide instructions to facilitate the return process.