The Macomb Group

FREQUENTLY ASKED QUESTIONS

Have a question for us?

Have a question for us? Someone may have had the same one. See below for frequently asked questions and contact us if yours is not present.



Can I pay for my invoice with a credit card?

Yes, we accept credit cards. Call our Accounting line directly at 586-268-0720. We will immediately take care of it.


Where do I call to place an order?

Call any of our local offices, and we will be happy to help you. Our locations can be found here.


Can you help me with an "off-the-wall" special order?

Yes, we can. Contact our Sales Department at an office close to you, and we will try our best to accommodate your request.


Can you quote large orders?

Yes, we can. We have a Quotes Department that specifically focuses on providing this. Contact our Sales Department at your local office, and they will gladly take care of you.


Do you have an item in stock? How fast can I get it?

Please contact our local office in your area. Click here for a list. Our Sales Department in the local office can check availability and delivery times for you.  Our 800 number only rings in the Corporate Office, so make sure to check which local office is closest to you.


How can I get the status of my order?

Call the sales person with whom you placed the order, and they can easily give you an update.


I need a proof of delivery for one of your shipments to my job site. How do I get that?

We can fax or email you a copy. Email or call our Accounting Department at 586-268-0720.


I need to get a copy of an invoice. Who do I contact?

We can fax or email you a copy. Email or call our Accounting Department at 586-268-0720.


I need to return a part. What is your policy?

For all returns, call our Corporate Office. They can provide you with an RGA # (Return Goods Authorization). They handle all returns. You can reach the Accounting Department at 586-268-0720.

How do I find products?

Simply use the search field at the top right. You can search by typing in the item number or keyword and then hitting "enter" or clicking the "search" button.

You can also find products by using the categories listed at the top of the site. Click on the category you are interested in, to explore the products available and find the ones you are looking for.




How do I register or create an account?

Start the registration process by clicking here.

If you are a current Macomb Group client, you’ll need to enter your account information and number. Once reviewed, your account will be set up and you’ll receive confirmation by email.

You can also register if you are a contractor or home owner/retail customer interested in opening account.

After filling out your information, we will review it. Once reviewed, your account will be set up and you’ll receive confirmation by email.

How do I login?

Click, login on the top right hand side of the screen, and enter your username and password, then click "login".

If you can't remember your password, click "Forgot Password" to retrieve your password.


How do I order?

There are three easy ways to order on the website.
Once you log in, if you have multiple accounts, you’ll be asked to select which you’d like to order for, then:

  1. Shop : Simply search and navigate by category through the site to add items to your cart OR
  2. Quick Order Form : Under “My Account” select “Quick Order Pad” to enter the part ID (Manufacturer Part Number, UPC or TMGPN) and quantity. You can add up to 20 different part IDs at a time OR
  3. File Upload : Under “My Account” select “Cart File Upload” to upload your file with up to 20 lines with part IDs and quantities. You’ll find a file template on this page and .xls and .xlsx files are accepted.

How does My Favorites work?

Throughout the site, you can save your products to a list that you control called "MY FAVORITES".  You can use My Favorites to provide quick access to product you use on a regular basis.

On every product page you can select “MY FAVORITES” to save a product to a list. You can select a list from the dropdown menu or type in a new list. See all lists, and order from them the “My Account” section at the top of the site.

Please note: You have to be logged in to save favorites and see “My Account.”


How does the Saved Cart work?

Saved carts works similarly to My Favorites, but allows you to take an entire cart and save it for future use. 

To use the Saved Cart, simply add products to your cart as usual.  When you are finished, click the cart icon at the top right. Click “Checkout” and then, rather than continuing through to purchase, select “Save Cart.” There you can enter a unique name for this cart, so that you can create and save multiple carts. Whenever you are ready to complete the purchase, go to “My Account” at the top of the page, and select “My Saved Cart.” There you can edit and update the cart, as well as share it with another person, once you are ready you can continue and complete the ordering process.

How do I reset my Password?

You can reset your password by clicking this link , or you can click on the "LOGIN" button in the top right hand corner, and click on "Forgot Password?"


Headquarters

6600 E. 15 Mile Rd.
Sterling Heights, MI 48312

Phone: 586-274-4100
Fax: 586-274-4125

Call the location nearest to you

Copyright © 2016 The Macomb Group, Inc. All Rights Reserved