The Macomb Group

FREQUENTLY ASKED QUESTIONS

Have a question for us?

Have a question for us? Someone may have had the same one. See below for frequently asked questions and contact us if yours is not present.


How do I register or create an account?

Start the registration process by clicking here.

If you are a current Macomb Group customer, you'll need to enter your company information and Customer ID* (see next question). Once reviewed, your account will be set up and you'll receive confirmation by email.

You can also register if you are a contractor or home owner/retail customer interested in opening account with The Macomb Group.

After filling out our credit application, it will be reviewed by our Accounting team. Once reviewed, your account will be set up and you'll receive an email confirmation.


What if I do not know my customer ID?

There are a few ways to find your Macomb Group Customer ID:

  • Use the Live Chat feature built into macombgroup.com
  • Call or email your Macomb Group sales representative. (If you do not have a salesperson you usually deal with, you can call your local branch for assistance.)
  • Your Customer ID is located on all Macomb Group Delivery Receipts. (It is below the Bill To address, above the PO number.)

Do I need to register to browse the online catalog or make a purchase?

No, it is not necessary to register to view products or to make a purchase. 


Why should I register for The NEW Macombgroup.com?

There are numerous benefits to registering and setting up an account with us.

  • Existing customers with a Macomb Group account already established will see their negotiated company pricing.
  • Create, Edit and Delete shipping addresses
  • Access to the MY ACCOUNT menu which includes the ability to view Open Orders and Order History. Look up past Invoices and Credits and even pay your bill online* (using secure credit card processing). Save multiple Shopping Carts for repeat buys or stocking trucks/bins. Mark frequently purchased items as "Favorites" to find them faster and place your orders even quicker. Use the Quick Cart feature and enter keywords or Macomb Group Part Numbers (MGPN) for quickly adding items to your cart. Upload a file* using File Upload with up to 400 lines with part IDs and quantities. (an Excel template for download is available on the Quick Cart screen)


How do I login?

Click, login on the top right hand side of the screen, and enter your username and password, then click "login".


How do I reset my Password?

You can reset your password by clicking this link , or you can click on the "LOGIN" button in the top right hand corner, and click on "Forgot Password?"


How does My Favorites work?

Throughout the site, you can save your products to a list that you control called MY FAVORITES.  You can use My Favorites to provide quick access to products you use on a regular basis.

On every product detail page you can select MY FAVORITES, underneath the Add to Cart button, to save a product to a list. You can create multiple lists to help you categorize your favorite items to help you place your order quickly. You can view all of the lists you create under the MY ACCOUNT menu at the top of the page. 
Please note: You have to be logged in to save favorites and the My Account menu.


How does Saved Carts work?

SAVED CARTS works similarly to My Favorites, but allows you to take an entire cart and save it for future use. 

To use the Saved Cart, simply add products to your cart as usual. When you are finished, click the cart icon at the top right. Click "Checkout" and then, rather than continuing through to purchase, select "Save Cart". There you can enter a unique name for this cart, so that you can create and save multiple carts. Whenever you are ready to complete the purchase, go to "My Account" at the top of the page, and select "My Saved Cart". There you can edit and update the cart, as well as share it with another person, once you are ready you can continue and complete the ordering process.


How do I find products?

Simply use the search field at the top right. You can search by typing in the item number or keyword and then hitting "enter" or clicking the "search" button.

You can also find products by using the categories listed at the top of the site. Click on the category you are interested in, to explore the products available and find the ones you are looking for.



What if I am trying to search for something and can't find it, but I know that you carry it. Can I ask someone or report the problem?

Our customer service team is available to assist you with any issues you are having with our site. They can be reached at 888-756-4110, or email sales@macombgroup.com with a description of what you are looking for.


How do I order a special, "off-the-wall" type item?

To order a special item or product, requests should be called in to our sales staff at 888-756-4110 or e-mailed to sales@macombgroup.com


What is a MACOMB GROUP APPROVED brand?

In order to provide our customers with the material they need, when they need it, The Macomb Group sources it's products from a variety of manufacturers and vendors. A MACOMB GROUP APPROVED™ brand identifies a product sold by The Macomb Group that complies with the form, fit, and function of the products responsive to your search request. 


How can I request a quote?

There are a couple of ways to request a quote. Contact your local branch and talk to someone from our inside sales staff, our locations can be found here. Or send an email to sales@macombgroup.com with a list of the material you are looking for.


How is my Macombgroup.com order processed?

After placing your order online, an email confirmation will be emailed to you. Your eCommerce order is then looked at by one of our inside sales staff and checked for accuracy. If anything looks out of the ordinary, a sales representative may contact you to ensure you receive the material you are looking for. Once approved you will receive an email with your order acknowledgement. 


How do I change my order once it has been submitted?

Every order is processed as soon as possible, leaving a short window of time to make changes. 
Please contact customer service at 888-756-4100 as soon as possible with any changes.


Will I receive a tracking number?

If you selected UPS as your shipping method, after your order ships you will receive an email with the tracking information.


Do you offer international shipping on the website?

Currently, we do not offer shipping to international locations on Macombgroup.com, this includes Alaska, Hawaii, or any other territories under the control of the United States. If you require International shipping please call and place your order with one of our sales specialists at 586-274-4100.


What types of credit cards are accepted for payment?

The Macomb Group accepts the following credit cards: American Express, Discover, MasterCard, and Visa.


How is credit card information protected on Macombgroup.com?

The macombgroup.com website utilizes the Vantiv Integrated Payment gateway for all credit card transactions.
The Vantiv gateway is reviewed annually by a PCI qualified security assessor and validated as PCI Data Security Standard (DSS) compliant. This is independently verifiable on the Visa registry of compliant service providers. 
Your credit card information is transmitted directly from your fingers to Vantiv and is never stored on macombgroup.com servers.


Is The Macomb Group TLS 1.2 compliant?

As of May 8th 2018, The Macomb Group no longer supports TLS 1.0 or TLS 1.1 over HTTPS on the Macombgroup.com domain. Any older browsers or API clients that do not support TLS 1.2 will no longer work. This change is mandated by the PCI Security Council and affects all merchants and service providers processing or transmitting credit card data. Most browsers have supported TLS 1.2 for several years. To check whether or not your current browser supports TLS 1.1 and 1.2 you can visit howsmyssl.com.


Besides the website, what ordering methods does The Macomb Group offer?

You can place an order using any of the following methods: 
Make a free call: 1-888-756-4110
Send us a fax: 1-586-274-4125
Send us an email: sales@macombgroup.com
Visit one of our branch locations and place your order in person.


How do I find a Macomb Group location?

To find a Macomb Group branch, click the Locations box in the top right corner or in the footer of the site to see a list of all of our locations. Contact our local office in your area. Click here for a list.


Does Macombgroup.com offer a chat feature?

Yes we do! You can chat in real time with one of our dedicated eCommerce customer service representatives. Click the "Chat Now" box in the bottom right corner of the page to be connected to a live eCommerce representative. Chat is available Monday through Friday from 8:00am-5:00pm EST.


What are the hours for Customer Support for the website and what number do I call?

Dedicated eCommerce Customer Support representatives are available Monday through Friday 7am-5pm ET. General Customer Support is available Monday through Friday 7am-5pm ET and Saturday 8am-12pm ET. You can reach both by calling 888-756-4100.


How do I make a bill-to and/or ship-to tax exempt?

To make a bill-to tax exempt either email a copy of your tax-exempt certificate to ar@macombgroup.com or fax it to 586-268-5205. 


I need a proof of delivery for a shipment. How do I get that?

Contact the salesman who handled your order or call 586-274-4100.


I need to get a copy of an invoice. Who do I contact?

We can fax or email you a copy. Email ar@macombgroup.com or call our Accounting Department at 586-268-0720.


I need to return a part. What is your policy?

For all returns, download and complete The Macomb Group RGA form (click here) and call our Corporate Office at 586-274-4100 or the local branch where the order was placed. They will provide instructions to facilitate the return process. Click here to view the complete Macomb Group Return Policy.


Headquarters

6600 E. 15 Mile Rd.
Sterling Heights, MI 48312

Phone: 586-274-4100
Fax: 586-274-4125

Call the location nearest to you

Copyright © 2016 The Macomb Group, Inc. All Rights Reserved