FAQ

Have a question for us? Someone may have had the same one. See below for frequently asked questions and contact us if yours is not present.

Can I pay for my invoice with a credit card?

Yes, we accept credit cards. Call our Accounting line directly at 586-268-0720. We will immediately take care of it.

Where do I call to place an order?

Call any of our local offices, and we will be happy to help you. Our locations can be found here.

Can you help me with an "off-the-wall" special order?

Yes, we can. Contact our Sales Department at an office close to you, and we will try our best to accommodate your request.

Can you quote large orders?

Yes, we can. We have a Quotes Department that specifically focuses on providing this. Contact our Sales Department at your local office, and they will gladly take care of you.

Do you have an item in stock? How fast can I get it?

Please contact our local office in your area. Click here for a list. Our Sales Department in the local office can check availability and delivery times for you. Our 800 number only rings in the Corporate Office, so make sure to check which local office is closest to you.

How can I get the status of my order?

Call the sales person with whom you placed the order, and they can easily give you an update.

I need a proof of delivery for one of your shipments to my job site. How do I get that?

We can fax or email you a copy. Email or call our Accounting Department at 586-268-0720.

I need to get a copy of an invoice. Who do I contact?

We can fax or email you a copy. Email or call our Accounting Department at 586-268-0720.

I need to return a part. What is your policy?

For all returns, call our Corporate Office. They can provide you with an RGA # (Return Goods Authorization). They handle all returns. You can reach the Accounting Department at 586-268-0720.